Privacy & Cookies

24/7 Support Line

FAQ & Help Portal

Privacy & Cookies

24/7 Support Line

FAQ & Help Portal

About this Privacy Policy

VFM is committed to protecting and respecting your privacy. This Privacy Policy (together with our term of use and all other applicable standard terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This is the abridged version, please make sure you read the full policy which can be seen by clicking here.

We may collect process the following data about you:

  • Information that you provide by filling in any forms on our website www.visionfibremedia.com
  • The types of data we collect may include names,
    addresses and email addresses.
  • We keep a record of all phone calls and emails to our support centre in order to improve our service.
  • If someone abuses or damages the VFM telephone network, for example by making offensive or nuisance calls, we may keep information relating to that abuse.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

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